MSDL Ltd Privacy Notice 

As a service provider we recognise that we have a responsibility to protect and respect your privacy and to look after your personal data. 

This privacy notice will detail how we use your personal data, when we may be required to disclose your data to third parties and how we secure your data. 

Our Contact Details 

MSDL Ltd 
Unit 33 Wirral Business Centre 
Dock Road 
Birkenhead 
Wirral 
CH41 1JW 

Telephone: 0151 630 1020 

E-mail: msdldpo@msdl.net 

How and why do we collect personal data from you? 

We receive information from you when you enter into a contract for services, this will include personal and financial data pertinent to the fulfilment and payment of those services.  

When accessing our web services data about your connection may be recorded in an anonymised format, this may include your IP address and information about your browser and/or device. 

We also act as a data processor acting under the instruction of data controllers for whom we host or store content through one of our online services.

What type of data do we collect? 

The personal data that we may collect from you includes your name, address, e-mail address, telephone numbers, and payment information. We also retain records of your queries and correspondence, in the event you contact us.

How do we use your data? 

We use information about you in the following ways: 

  • To process orders that you have submitted to us; 

  • To provide you with products and services; 

  • To comply with our contractual obligations we have with you; 

  • To help us identify you and any accounts you hold with us; 

  • To provide customer care, including responding to your requests if you contact us with a query; 

  • To administer accounts, process payments and keep track of billing and payments; 

  • To detect fraud and to make sure what you have told us is correct; 

  • To inform you of service and price changes.

Personal data managed by customer organisations 

Our customers may use our services to host, transmit, or process data on our hosting platforms as agreed in our Terms of Service/Service Agreement.  

For the avoidance of doubt, under these circumstances, the customer organisation stipulates the process for collecting and processing their customer’s data. Most importantly, we do not access this data unless expressly instructed to by the customer, for example to provide technical support.  

In accordance with this Privacy Notice, the customer organisation is responsible for managing the security of their customers’ data prior to  uploading onto our platforms. Whilst in transit using our administration tools all data is encrypted using SSL and/or TLS.  The customer organisation is responsible for ensuring compliance with their responsibilities as a data controller.  

Retention periods 

We will keep your personal data for the duration of the period you are a customer of MSDL Ltd. We shall retain your data only for as long as necessary in accordance with applicable laws. 

Who has access to your personal data? 

Domains 

We process your data for administration, billing, support and the provision of services. Your data (Registrant) may be sent to the domain registrar outside of the EEA where international domain names are requested. 

Webhosting, Dedicated Servers, and Virtual Servers 

We process your data for administration, billing, support and the provision of services.  

You are responsible for ensuring the security of your data within those environments, whilst we are responsible only for ensuring the security of the environment itself. 

MSDL Ltd will not access any data stored within these services without a written request from you. 

Email hosting 

We process your data for administration, billing, support and the provision of services. Additionally, to provide customer domain and connection details and use email addresses to provide the service 

Office 365 user data shared with Microsoft in the EEA. 

All other Email hosting is stored within the UK. MSDL Ltd will not access any data stored within these services without a written request from you. 

 

Your Data Protection Rights 

Under data protection law, you have rights including: 

Your Right Of Access 

You have the right to ask us for copies of your personal information. 

Your Right To Rectification 

You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your Right To Erasure 

You have the right to ask us to erase your personal information in certain circumstances. 

Your Right To Restriction Of Processing 

You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your Right To Object To Processing 

You have the right to object to the processing of your personal information in certain circumstances. 

Your Right To Data Portability 

You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us at msdldpo@msdl.net if you wish to make a request. 

How To Complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at msdldpo@msdl.net.  

You can also complain to the ICO if you are unhappy with how we have used your data. 

The ICO’s address: 
Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
SK9 5AF 

Helpline number: 0303 123 1113 
ICO website: https://www.ico.org.uk